We accept online orders to shipping addresses worldwide except to:
– P.O. boxes or APO/FPO addresses
– countries not served by major couriers like FEDEX or DHL (see list at the bottom of this page).
Free Shipping offers:
– To Malaysia, for orders above MYR150
– To Australia, for orders above AUD100
– To all other countries, for orders above USD150
(USD rates are updated below as of latest update of this shipping policy. Actual cost will vary and calculated as per exchange rate on the day of your purchase)
– West Malaysia: MYR8
– East Malaysia: MYR15
– Regular via Pos Laju: MYR20 (USD5)
– Express (DHL/Fedex): MYR60 (USD14)
Australia: MYR36 (AUD16)
India: MYR160 (USD38)
Japan: MYR120 (USD29)
Rest of Asia: MYR100 (USD24)
Europe (Zone 1 DHL): MYR160 (USD38)
Middle East (Zone 4 DHL): MYR160 (USD38)
USA, Canada, Mexico (Zone 2 DHL): MYR120 (USD29)
Rest of the World: MYR290 (USD70)
SHIPPING PROCESS & DURATION
Paid orders will be shipped the next working day to the shipping address provided at checkout.
An email with parcel tracking details will be sent to your email provided to us for you to track the shipment progress.Orders are shipped via these selected shipping companies namely DHL, FedEx, GDex, Aramex, Citylink or Pos Laju. Please ensure that the shipping address and mobile number provided are accurate to ensure a smooth and speedy delivery.
For backorder item(s), the whole order including items which are available will be placed on hold and shipped altogether when the backorder item(s) are back in stock. (Backorder items arrival timeframe is stated on the backorder product page, typically 2-4 weeks depending on the product).
Shipping to Malaysia: 2-3 working days
Shipping to other countries: 5-10 working days
Estimated duration of delivery serve only as a guide and can vary depending on the country that the products are shipped to.
Please note that delivery duration commence from the date of dispatch.
However, we are not responsible for any delays caused by respective countries customs clearance processes, local duties and taxes, and/or items that are lost in transit.
If parcels failed to be delivered or picked up
In the event where parcels are returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres, clients will borne the subsequent costs incurred to re-send parcels. In such event, standard shipping fees apply.
DUTIES & TAXES
You may be charged for duties, taxes or any surcharges which may be imposed by the respective countries your order are set to be delivered to according to the local customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the recipient of the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.
COUNTRIES/TERRITORIES NOT SERVED
(We make best effort to keep this list updated based on latest coverage details available from major shipping companies. Contact us if you need assistance to verify shipping availability to your area)
Excluded countries at time of this last policy update: Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island), Western Sahara